Client Specialist

What You'll Do

• Front Desk Responsibilities:
• Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
• Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Aid clients, building individual connections, and providing direction with any questions or concerns
• Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver first class client experience at all times
• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meet minimum availability requirements
• Fuel Bar Responsibilities:
• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and orders on the spot, custom to each client’s needs
• Aid clients with questions and product selection
• Complete client’s orders in a timely manner utilizing a POS transaction
• Maintain fuel bar department areas clean and sanitized
• Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
• Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
• Prepare various fuel bar goods following company recipes
• Facility Maintenance:
• Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Conduct small studio repairs when appropriate
• Laundry services, including collecting, washing, and folding towels
• Adhere to daily and weekly cleaning and maintenance checklists
• Customer Service:
• Ensure all existing and new clients are provided with the highest level of hospitality
• Maintain client database and utilize information to increase client contact
• Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications

• Strong hospitality skills and alignment with Barry’s Mission, Vision and Values.
• Ability to work either a full-time or part-time schedule
• Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills