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Client Solutions Vertical Manager - Dining (New York)

TikTok · New York, United States · 2 mo ago
On-siteBusiness Development$109k–$231k/yrFull-time

About the Role

The Client Solutions Vertical Manager will drive strategy, own revenue targets, and ensure flawless campaign execution. Reporting to the Group Vertical Director, this role serves as the advocate for their category both internally and externally, acting as the voice of the customer to influence go-to-market and product strategies. The manager will lead Client Solutions Managers (CSM) and collaborate closely with Sales and Product teams. Success requires strong leadership in project and relationship management, client education, campaign success, and the ability to tell compelling stories that demonstrate TikTok’s ability to drive client objectives while scaling best practices across key clients.

Responsibilities

  • Become a subject matter expert and clearly articulate how TikTok can best serve clients.
  • Train and empower the team to serve as external product consultants, educating clients and agencies on alpha and beta product solutions, scalable innovations, and best practices to grow existing partnerships.
  • Partner with Vertical Leadership as a strategic thought partner, identifying priorities, growth opportunities, and efficiencies through data-backed recommendations and insights.
  • Leverage data to identify consumer trends and lead your CSM team in developing and evolving playbooks that drive measurable client business outcomes.
  • Coach and develop Client Solutions teams on consultative, data-driven campaign analysis and selling at scale, while fostering a culture of accountability and high performance.
  • Maintain up-to-date expertise on TikTok’s features, ad units, measurement, attribution, and KPIs, and consult clients on how to link platform value directly to ROI.
  • Collaborate with Product to drive innovation by systematically surfacing advertiser needs and feedback to inform product roadmaps.

Qualifications

Minimum Qualifications

  • Experience in digital advertising, ad sales, or brand/performance marketing.
  • Experience managing client solutions teams, with proven success in talent development and scaling teams.

Preferred Qualifications

  • Experience managing advertisers across the full funnel, with a deep understanding of their challenges and objectives within this vertical.
  • Experience building relationships with top marketing decision-makers at brands and agencies.
  • Strong ability to analyze data, translate insights into actionable strategies, and assess campaign performance effectively.
  • Proven ability to proactively troubleshoot and escalate through the proper channels.
  • Proactive attitude with excellent project management, stakeholder management, organizational, and analytical skills.
  • Experience diagnosing and solving technical problems with product and engineering teams.
  • Ability to translate complex technical concepts into clear, compelling business narratives for non-technical stakeholders.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, we create value for our communities, inspire creativity, and bring joy. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We embrace an "Always Day 1" mindset, constantly iterating to achieve meaningful breakthroughs for ourselves, our company, and our users.

Pay

The base salary range for this position is $108,632 - $230,843 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. Base pay is one part of the total package, which may include additional discretionary bonuses/incentives and restricted stock units.

Benefits

  • Day-one access to medical, dental, and vision insurance.
  • 401(k) savings plan with company match.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Wellbeing benefits.
  • 10 paid holidays per year.
  • 10 paid sick days per year.
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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