Client Solutions Specialist I (FT), CFRE43061OCT

College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which offers nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. The College is committed to student success and values an inclusive and welcoming community environment.

Responsibilities

• Act as a system administrator for enterprise-level applications.
• Develop new applications within supported systems.
• Complete maintenance tasks on client-side and server-side hardware and software; perform upgrades as needed.
• Provide technical support and training to end users at an expert level.
• Resolve most questions independently, including issues where only limited standardization exists; refer only the most complex issues to higher levels.
• Serve as a system administrator for high-availability enterprise services.
• Maintain systems by installing and patching application infrastructure components and administering application settings.
• Develop, deliver, and maintain process documentation and end-user training.
• Provide direction, coordination, and expert advice to Information Technology staff and end users in resolving technical issues.
• Provision user accounts and user security on supported systems.
• Work both independently and in a team environment on systems supported by the position.
• Develop programs in scripting languages.
• Assist in the design, build, and configuration of supported systems.
• Participate in professional activities and stay current with developments in office and classroom technology.
• Participate on College-wide committees as appropriate.
• Be on call to assist in providing system support on a 24-hour basis.
• Troubleshoot enterprise system and application issues.
• Perform other duties as assigned.

Requirements

• AS or AA degree in Computer Information Systems or equivalent experience required; BS or BA degree in Computer Information Systems or other related field preferred.
• Two years’ experience providing support in a personal computing end-user environment required.
• Experience administering enterprise-level applications required.
• Expert knowledge of local area networks, hardware, software, and Windows networking administration tools required.
• Four years’ experience administering enterprise-level applications preferred.
• Experience supporting Perceptive Content/ImageNow, Windows Server, or Apache Tomcat preferred.
• Two or more years’ experience programming with JavaScript, PowerShell, or other programming language preferred.

Working Conditions

• Pleasant office environment.
• Varied working hours at odd times.
• Must be able to use telephone and a microcomputer.
• This position requires a background check and drug screen.
• Hybrid remote eligible: Yes (Weekly onsite presence required in Glen Ellyn, IL).

Pay

Starting salary beginning at $66,487, based on education and experience.

Benefits

• Paid time off.
• Tuition discounts for employees and dependents.
• Medical, dental, and vision benefits effective the first day of employment.
• Retirement benefits.