Jobs · Sales · California

Client Solutions Manager - Industry Operations (Entertainment) - Los Angeles

TikTok · Los Angeles, CA · 4 wk ago
On-siteSales$76k–$120k/yrFull-time
We need to output HTML fragment with sections: Responsibilities, Qualifications, About TikTok? Actually "About TikTok" is a section heading? The rules: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include headings for sections that have content. The posting includes "Responsibilities", "Qualifications", "About TikTok", "Why Join Us", "Diversity & Inclusion", "TikTok Accommodation", "Job Information". However we must only include sections when posting has real, specific content for it, and not include filler. Also we must not repeat job title as heading (none given). We must not put Job ID/requisition numbers as headings. We must remove boilerplate like cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also we must not include sections like Pay/Schedule/Benefits unless posting actually states them. The posting includes compensation description and benefits details under "Job Information". So we can include a Benefits section (maybe also Pay). The rules: "Prefer a few substantive sections over many thin ones." So we can combine some. We need to preserve all substantive information. So we need to include responsibilities list, qualifications list (minimum and preferred), about TikTok description, why join us, diversity & inclusion, accommodation, compensation and benefits. We must not include duplicated lines. The responsibilities heading appears twice? In the text: "Responsibilities" appears as a heading then bullet list starts with "Responsibilities - Act as a Consultant..." Actually there is a line "Responsibilities" then bullet list starting with "- Act as a Consultant...". There's also a paragraph before bullet list: "The Industry Operations Team at TikTok formulates industry strategy..." That's part of responsibilities description. So we should include that prose as

then a

  • for each bullet. Similarly Qualifications: there is "Minimum Qualification(s)" and "Preferred Qualification(s)" with bullet lists. About TikTok: paragraph. Why Join Us: paragraph(s). Diversity & Inclusion: paragraph(s). TikTok Accommodation: paragraph(s). Job Information: includes compensation description and benefits. We could make a section "Compensation and Benefits" with

    Compensation and Benefits

    then

    for compensation description and

    • for benefits list. We must not include sections like Pay or Schedule separately unless stated. Compensation is stated, so we can include Pay? The rule says: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state compensation and benefits, so we can include a Pay section? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could have separate Pay and Benefits sections. However they say prefer a few substantive sections over many thin ones. So maybe combine into one "Compensation and Benefits". That's acceptable as it's still substantive. We must not include filler like "commensurate with experience". Not present. We must output only HTML fragment, no /, no markdown fences. Thus produce something like:

      Responsibilities

      The Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights.

      • Act as a Consultant to clients and internal stakeholders
      • Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
      • ...
      Similarly for Qualifications:

      Qualifications

      Minimum Qualification(s)

      • 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
      • ...

      Preferred Qualification(s)

        ...
      About TikTok:

      About TikTok

      TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

      Why Join Us:

      Why Join Us

      Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

      Diversity & Inclusion:

      Diversity & Inclusion

      TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

      TikTok Accommodation:

      TikTok Accommodation

      TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

      Compensation and Benefits:

      Compensation and Benefits

      The base salary range for this position in the selected city is $75,600 - $120,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

      • Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
      • Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
      • The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
      • For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
      • Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.
      We need to ensure we removed duplicated lines. The responsibilities bullet list includes many items; we need to copy them exactly as given, preserving punctuation. Let's extract responsibilities bullets: - Act as a Consultant to clients and internal stakeholders - Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes. - Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations. - Build Test & Learn frameworks leveraging TikTok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full-funnel business impact. - Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality. - Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices. - Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy. - Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact. - Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success. - Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance. - Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives. - Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers. - Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities. - Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needs. - Build trusting relationships with clients, agencies, and internal cross-functional teams (product, measurement, creative, operations) to deliver on growth objectives. - Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges. - Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities. - Share responsibility for account and opportunity planning, working with sales to design client-centric strategies. - Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team. - Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experience. Check for duplicates: none. Qualifications Minimum: - 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms. - Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives. - Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination. - Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data. - Detail-oriented, analytical and a creative problem solver Preferred: - Comfortable with revenue-bearing responsibilities and managing team targets - Experience with App/Leads/Shopping Ads/E-commerce marketing - Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners. - Experience with 3rd-party ad measurement verification partners (such as IAS and DV) - Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams. - Track record of building and executing strategic education programs to drive product adoption. Now About TikTok paragraph: we have that. Why Join Us paragraph

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