Client Solutions Associate

About the role

As a Client Solutions Associate, you'll start on the operational side of our agency and enterprise accounts — the engine room where projects get delivered — before growing into a client-facing sales role. Your first year is hands-on and fast-paced: you'll be the first point of contact for clients and research participants alike, coordinating with our delivery team to make sure every project runs smoothly and every request gets a fast, thoughtful response. You'll learn our platform, our customers, and our participant sourcing process from the inside out, working closely with product and engineering to turn what you see on the ground into platform improvements. Client Solutions Associates who show strong ownership and account instincts will move into a sales-oriented track — managing expansion within your accounts, and building the champion relationships that grow our business. Think of the first year as gaining an understanding of how our clients think and what makes them successful, so that when you start selling, you're selling from real experience and credibility. This is a great fit if you're early in your career and want a structured path into B2B sales, rather than being thrown straight into a quota with no context on the product or the customer.

Responsibilities

• Serve as first point of contact for clients and research participants
• Coordinate with delivery team to ensure smooth project execution and fast, thoughtful responses
• Learn platform, customers, and participant sourcing process from the inside out
• Work closely with product and engineering to translate frontline insights into platform improvements
• Develop deep understanding of client needs and success factors
• Transition into sales-oriented track managing account expansion and building champion relationships (based on performance)

Qualifications

• Early-career professional seeking structured path into B2B sales
• Competitive and motivated by eventually owning a revenue number
• Not afraid of ambitious goals
• Deep empathy for users and genuine enjoyment of talking to people
• Strong sense of urgency and grit
• Excitement about AI with daily use in work and life
• Optimist with a growth mindset
• Thrives when taking true ownership of outcomes

Pay

Salary: $70,000–$90,000

Company overview

Emporia Research is a venture-backed, self-serve B2B research technology platform built on nearly one billion professional firmographic and demographic records. The platform uses AI and big data extensively to match the right professionals with research opportunities they are compensated for, benefiting everyone involved. It serves as the centerpiece for B2B market research strategy, powering data and providing customers with all the tools needed to execute on their research.