Client Solutions Architect Manager-Payments-Vice President

Job Responsibilities

• Leverages technical expertise in specific products and industries to develop viable solutions that add value to clients.
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning.
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions.
• Identifies and defines development requirements for product design enhancements based on client feedback.
• Collaborates with product owners to define product requirements and design, ensuring the voice of the client and client use cases are documented as part of the product solution, while also defining blueprints to drive scale and enhance client engagement experience.
• Collaborates with cross-functional teams including product, user acceptance testing, operations, servicing, risk and relationship teams to promote product readiness and interoperability as it relates to products and services consumed by our clients.
• Evaluates and recommends enhancements to product design to ensure it is delivered for scale and supports marketability of the product.
• Contributes to the development of product documentation, tutorials and knowledge based articles to support customer self-service.
• Tracks and analyzes how clients are using our products to ensure results are realized.
• Stays updated on industry trends and emerging technologies to continuously improve solutions offered to clients.
• Acts as a liaison between clients and internal teams to ensure successful implementation of solutions.
• Provides technical guidance and support to clients and internal teams.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise working across a related broad set of products.
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Demonstrated ability to define, document and communicate product business requirements as this role requires breaking down and explaining complex technical concepts to both technical and non-technical audiences.
• Strong problem solving and attention to detail with the ability to think strategically.
• Prominent track record of delivering successful client solutions.
• Strong analytical skills and the ability to interpret data to make informed decisions.

Preferred Qualifications, Capabilities, And Skills

• 3+ years of payments and/or merchant services experience working directly with clients and architecting client solutions and experiences.
• Degree in marketing, product, computer science.
• Experience with technologies, REST APIs, HTML, JavaScript, CSS, Python, SQL, SOAP, Snowflake, Splunk and/or developing mobile applications and web experiences.
• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
• Familiarity with project and program management tools such as Jira or Asana.
• Expertise with Cloud-based solutions and technologies.
• Knowledge of industry-specific regulations and compliance requirements.