Client Services Tech 1

Shift: Tuesday - Saturday, 10am - 7pm

About the role

Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. This role is responsible for shipping and receiving, processing, and administration of samples, involving knowledge of fundamental lab and administration policies, programs, and practices while completing appropriate forms, documents, and databases. These roles provide a variety of services in maintaining information, shipping, receiving, samples, materials, and related areas.

Responsibilities

• Provide a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal.
• Review, complete, and process various standard types of logs, documents, databases, and related materials and information.
• Pick up, transport, and deliver samples, documents, materials, and other items as needed.
• Clean, maintain, and stock supplies, tools, paperwork, and related items; dispose of materials and samples using well-established guidelines and instructions.
• Determine short-holds and rush samples and prioritize based on project requirements.
• Provide fundamental support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs, and practices.
• Assist in the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational, operations, and management needs.
• Assist with ensuring compliance with applicable laws, rules, and regulations; receive guidance and direction or escalate when required.
• Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promote and support the overall mission by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.

Requirements

• High school diploma or equivalent; experience in related work is preferred; or an equivalent combination of education, training, and experience.
• One year of experience in a lab or office setting is preferred.
• Valid Driver’s License is often required. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Skills

Required Knowledge

• Fundamental principles, practices, and techniques of sample and lab administration.
• Fundamental principles, practices, and techniques of shipping and receiving.
• Understanding of the daily administration and oversight of sample programs, policies, and procedures.
• Safe driving principles and practices.
• Fundamental methods to resolve sample administrative or technical problems, questions, and concerns.
• Ability to learn standard applicable organizational policies and procedures on sample, equipment, and shipping/receiving administration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills

• Performing fundamental sample, equipment, and shipping/receiving administration duties in a variety of assigned areas.
• Providing standard support within varied sampling and shipping/receiving functions.
• Serving as a team member working with customers and projects.
• Safely operating a motor vehicle.
• Operating in both a team and individual contributor environment.
• Interpreting, applying, and explaining organizational policies and procedures.
• Maintaining databases, forms, documents, and related information.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to groups and peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical and Mental Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility to work in a lab and office setting, use standard office and lab equipment, and stamina to sit for extended periods of time.
• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently to lift, carry, push, pull, or move objects.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gases, noxious odors, and related items in a lab and samples setting.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes:

• Competitive salaries
• Medical, dental, and vision coverage
• 401K retirement savings plan (100% vested immediately in the employer match)
• Life, disability, and voluntary benefits
• Paid time off for holiday, sick, and vacation days
• HSA (Health Savings Account)
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft protection