client Services Representative Trainee (FT)

Essential Job Functions and Responsibilities

• Create and process orders with diligence and accuracy, and send necessary quotes/drawings/receipts to the client promptly.
• Use proper grammar notation exhibiting concise, professional communication skills.
• Detect any potential problems with the sales process and share them with your manager to offer independent solutions and alternatives.
• Maintain daily awareness of deadlines and responsibilities.
• Effectively multi-task while maintaining clarity and proper prioritization management.
• Communicate inventory statuses accurately to your clients.
• Provide effective customer service via phone, email, direct interaction, and fax.
• Follow up with clients after their order has been completed, and gather feedback.
• Answer your communications promptly, giving undivided attention to the client.
• Offer assistance and help the customer with inquiries.
• Monitor and reply to online reviews about the business and report them to your manager.
• Manage the reception area and keep it clean, as needed.

Knowledge, Skills, and Abilities

• Ability to meet deadlines, exhibit great attention to detail, and communicate in a professional, concise manner.
• A thorough understanding of standard business practices, problem-solving skills, as well as a client-first attitude are necessary for success.
• Familiarity with cabinet fabrication, terminology, or similar industry experience is highly preferred, but not required.

Minimum Qualifications

• Working knowledge of Microsoft Office products (Excel, Word, PowerPoint).
• 1-2 years of related client service experience.
• Understanding of basic software systems and products.
• Proven communication skills.