Client Services Representative

Responsibilities

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task
• Ability to work well within a team environment

Qualifications

• A High School Diploma or equivalent required
• At least one year of previous experience in client services
• Must be computer literate; basic computer skills with ability to navigate new software
• Excellent communication skills
• Ability to multi-task
• Ability to work well within a team environment

Benefits

• Paid time off
• Paid sick leave
• Paid holidays
• Medical, dental and vision insurance
• Pet care discounts
• 401K with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

Pay

Pay Range is $17.00 to $19.00 per hour.

Schedule

Full-time position.

Company Information

Berthoud Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.