Client Services Representative

Job Summary

The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to RevSpring’s goal of maintaining its leadership in the revenue cycle management industry.

Essential Duties and Responsibilities

• Expanding knowledge of Account Management profession
• Developed business acumen skills and regularly applies to work
• In-depth customer knowledge to provide appropriate solutions to customer needs
• Applies analytical and interpretation skills to problems of diverse scope
• Works with multiple client data files, integrates customer files into RevSpring systems and solutions
• Gains proficiency in RevSpring’s evolving products and services
• Facilitates customer change requests and organic growth projects using project management principles
• Develops knowledge of customer industry and business principles, such as:
• Understands key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
• Speaks to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
• Links customer challenges to RevSpring solutions and can discuss with peers and customers
• Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
• Assumes responsibility to improve the customer experience
• Owns operational deliverables and outcomes for customers
• Provides exemplary customer service that promotes customer retention and growth
• Implement and maintain customer communication projects including:
• Requirements Gathering
• Design
• Configuration
• Successful Deployment of customer communication projects
• Update and/or convert customer communication projects to newer technologies and tools

Competencies

• Analytical – Synthesizes complex information; Collects and researches data driven questions; Uses intuition and experience to complement data; Design workflows and procedures
• Dependable – Demonstrate strong sense of ownership; Take responsibility for own actions; Keep commitments
• Initiative – Undertake self-development activities; seek growth and new responsibilities
• Leadership – Demonstrate confidence in self and others while exhibiting strong interpersonal skills; Work with minimal direction
• Communication – Engage persuasively and professionally; Use impeccable listening skills
• Problem Solving – Identify and resolve problems efficiently; Gather and analyze information skillfully; Develop solutions both independently and through collaboration; Exhibit excellent judgment
• Execution – Demonstrated ability to handle multiple priorities simultaneously and meet deadlines
• Quality – Demonstrate exceptional accuracy and thoroughness; Actively look for ways to improve and promote quality; Monitor own work to ensure quality

Education and/or Experience

• Bachelor’s Degree or equivalent work experience
• 2+ years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

Skills and Abilities

• Ability to maintain technical expertise and aptitude with web-based applications
• Strong interpersonal skills
• Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
• Excellent judgment and discretion
• Organized and detail-oriented
• Must be able to work independently with self-motivation and enthusiasm
• Recognize problems, identify possible causes and resolve issues
• Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment
• Ability to establish and nurture professional relationships with customers
• Up to 10% travel may be required

Language Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to effectively present information and respond to questions from a variety of both internal and external sources

Physical Capabilities

• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Talk or hear
• Occasionally lift and/or move up to 10 pounds

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