Client Services Representative

Essential Job Functions and Responsibilities

• Create and process orders with diligence and accuracy and send necessary quotes/drawings/receipts to the client in a timely manner.
• Use proper grammar notation exhibiting concise, professional communication skills.
• Detect any potential problems with the sales process and share with your manager to offer independent solutions and alternatives.
• Maintain daily awareness of deadlines and responsibilities.
• Effectively multi-task while maintaining clarity and proper prioritization management.
• Communicate inventory statuses accurately to your clients.
• Provide effective customer service via the phone, email, direct-interaction and fax.
• Follow-up with clients after their order has been completed and gather feedback.
• Answer your communications in a timely manner, giving undivided attention to the client.
• Offer assistance and help the customer with inquiries.
• Monitor and reply to online reviews about the business and report them to your manager.
• Manage the reception area and keep it clean, as needed.

Knowledge, Skills and Abilities

• Ability to meet deadlines, exhibit great attention to detail and communicate in a professional, concise manner is essential.
• A thorough understanding of standard business practices, problem-solving issues in a rapid environment and a clients-first attitude is necessary for success.
• Familiarity with cabinet fabrication, terminology or similar industry experience is highly preferred, but not required.

Minimum Qualifications

• Working knowledge of Microsoft Office products (Excel, Word, Power Point).
• 1-3 years of related client service experience.
• Understanding of basic software systems and products.
• Proven communication skills.
• Bilingual: Spanish or Mandarin is a major plus.