Client Services Representative

Patenaude & Felix, APC is a multi-state firm specializing in creditors' rights and banking litigation, representing Fortune 500 companies across California, Arizona, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. Since 1991, we’ve built a reputation for integrity, professionalism, and results in a collaborative environment that supports and challenges employees.

About the role

We are seeking a full-time Client Services Representative to join our growing litigation team. This role offers competitive pay, excellent benefits, mentorship, and opportunities to gain hands-on litigation experience early in your career.

Responsibilities

• Deliver exceptional customer service while meeting client expectations through critical thinking and problem-solving.
• Respond promptly and professionally to internal and external inquiries.
• Participate in client conference calls as needed.
• Maintain organized and accurate client and firm documentation.
• Monitor the Client Services inbox and ensure all client requests are acknowledged and responded to within 24 hours.
• Cross-train to assist with client audits and the firm's internal audit process.
• Learn and follow all client guidelines, work standards, and firm procedures.
• Collaborate with team members to achieve departmental goals.
• Perform other duties as assigned.

Requirements

• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn new software systems.
• Ability to work independently and collaboratively within a team.
• Ability to pass a background check and drug screening.

Benefits

• Health, dental, vision, and life insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Comprehensive training and mentorship

Schedule

Full-time, onsite
Monday–Friday | 8:00 a.m. – 5:00 p.m.