CLIENT SERVICES REPRESENTATIVE

About the role

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Client Services Representative is responsible for routing visitors to HRA sites with multiple program areas to the appropriate service in connection with Public Assistance, SNAP, Medicaid and other HRA client-facing services.

Responsibilities

• Greet and assist clients with utilization of the universal kiosks to ensure clients are directed to the appropriate unit within the BAC, SNAP, Medicaid offices and other HRA client-facing services
• Describe the various services provided by the Agency and hand out Access HRA brochures and other agency information as needed
• Interact with visitors seeking services from multiple program units; ask visitors for the reason for their visit and assist individuals in determining the appropriate program unit for routing purposes; assign appropriate pass/ticket to enter designated area, enlighten the customers to the location and color associated with each service area
• Hand out appropriate Cash Assistance, Medicaid and SNAP Application Kits to individuals applying for benefits; provide general assistance with navigating through the portal within Access HRA to facilitate the application process
• Remind applicants to add all pertinent household members in preliminary online application
• Review appointment letters, court papers, and other documents presented; determine whether customers have an emergency or need a reasonable accommodation to provide a quick service
• Assist applicants with scanning and uploading documents; troubleshoot usage of the copy machines and multi-function printers in Document Drop Box area – if applicants are having difficulty
• Issue Model Office tickets in PC Banks to clients for in-person interviews; seek supervisor assistance if applicants are having trouble or has questions surrounding eligibility for benefits

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Schedule

9:00am–5:00pm

Work location

2400 Fulton Street, Brooklyn, NY