Client Services Representative

Job Duties And Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Aid all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Exhibit excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Show empathy toward clients and treat pets with compassion and respect

Qualifications

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Strong verbal and written communication skills, good judgment, and the ability to manage stressful situations
• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills