Client Services Representative

Job Responsibilities

• Greet clients and pets by name.
• Answer phones promptly and professionally using a multi-phone line system.
• Route phone calls to appropriate staff/office including taking messages if necessary.
• Answer clients’ general questions about surgeries, veterinary services and products.
• Provide knowledgeable advice about wellness prevention and diseases.
• Provide phone shoppers with a description of services and prices.
• Receive and send faxes.
• Ensure the reception area has current reading materials and is clean and odor free.
• Update client information (phone number, address, etc.) in both the chart and computer at client check in.
• Retrieve and file patient medical records.
• Schedule appointments according to hospital guidelines.
• Make appointment confirmation calls.
• Aid technicians in filling refill requests and review instructions with clients.
• Communicate doctors’ recommendations when checking out clients.
• Discuss financial policy with clients.
• Enter accurate charges into the computer.
• Explain invoices to show value for care provided.
• Collect payment at time of provided services, including making change for cash payments, processing credit cards and care credit.
• Verify patients vaccines status for appointments.

Qualifications

• Dependable individual with excellent client service and communication skills.
• The ability to multi-task, handle payments and financial issues.
• A friendly attitude and the confidence to deal with stressful situations.

Benefits

• Paid Vacation - No waiting period, starts accruing on the day you start!
• Sick Pay - Available at start!
• Short-Term Disability Coverage Provided!
• Six (6) PAID Holidays
• PLUS Two (2) PAID Floating Holidays!
• NO Weekends!