Client Services Representative

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers. Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience. The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care. Primary Responsibilities Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portalTroubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate managerBuild and maintain strong client relationships through proactive, professional communicationIdentify opportunities to improve the client experience and overall service deliveryCollaborate with internal departments to address client needs and ensure issues are resolved effectivelyCommunicate client feedback to support ongoing process and service improvementsMaintain accurate and organized records of client communications and requests Desired Background Excellent written and verbal communication skillsStrong email and telephone etiquetteProfessional, client-focused approach with strong problem-solving skillsAbility to work effectively in a fast-paced, team-oriented environmentStrong organizational skills and attention to detailProficiency with Microsoft Office and Adobe AcrobatFamiliarity with Microsoft Teams and ZoomExperience with Front and ReporterBase is preferred but not required $50,000 - $60,000 a year An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees. Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.