Client Services Representative

Job Description

Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals.

Qualifications

• Basic Minimum Qualifications: Excellent communication skills- with oral and written
  Strong organizational skills and attention to detail
  A strong desire to learn. Eurofins offers a comprehensive training program for this position
  Ability to prioritize work autonomously
  Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
  Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
  Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
  Authorization to work in the United States indefinitely without restriction or sponsorship
• The Ideal Candidate will Possess: Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
  Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Portage, Mi are encouraged to apply.
Excellent full time benefits including
Comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.