Client Services Representative
Job Description
Serve as the primary communication link between the client and laboratory operations.
Interpret and communicate technical information and manage stakeholder requirements.
Manage client expectations - provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope.
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations.
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed.
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution.
Qualifications
- Excellent communication skills - with oral and written
- Strong organizational skills and attention to detail
- A strong desire to learn
- Basic Minimum Qualifications: Basic Minimum Qualifications
- Authorization to work in the United States indefinitely without restriction or sponsorship
- The Ideal Candidate will Possess:
- Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
- Computer skills - Experience utilizing MS Office including Word, Excel, and Outlook.
- Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.
Additional Information
- Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed.
- Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
- We offer excellent full-time benefits including:
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays and vacation
- Dental and vision options
About the Role
Eurofins is an international life sciences company providing analytical testing services to multiple industries to ensure safety, authenticity, and accuracy of products.
Eurofins is a market leader in various testing and laboratory services, including genomics, discovery pharmacology, forensics, advanced material sciences, and clinical studies.
The company has grown significantly since its founding in 1992, expanding from a single laboratory in Nantes, France to a global network of 55,000 staff in over 50 countries.
Eurofins offers a wide portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products.
Skills
- Excellent communication skills
- Strong organizational skills and attention to detail
- A strong desire to learn
- Basic Minimum Qualifications: Basic Minimum Qualifications
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment
- Computer skills - Experience utilizing MS Office including Word, Excel, and Outlook
- Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays and vacation
- Dental and vision options