Client Services Representative

About the role

We are seeking a full-time CLIENT SERVICE REPRESENTATIVE to join our high-volume Call Center. This position is a critical part of our firm’s success and requires an energetic, reliable team player with strong multitasking abilities and a positive attitude.

Responsibilities

• Receive all inbound calls to the firm and handle them accordingly (complete intakes for new potential clients or accurately transfer existing clients, vendors, and applicants).
• Document all calls in the firm's case management software (FileVine Case Management system).
• Manage and respond to online/live chat inquiries professionally.
• Communicate professionally with clients, legal staff, medical providers, co-workers, etc.

Qualifications

• 1-2 years of prior call center experience.
• Exceptional customer service skills.
• Organization and time management skills.
• Maintain the highest confidentiality standards for all client contact.
• Accurate data entry in our FileVine Case Management system.
• Basic PC and telephone skills.
• Familiarity with Outlook email and Microsoft Word.
• Able to work in an office/call center setting as the position is local to San Antonio (position is in-office/onsite).
• Bilingual is a plus.
• FileVine and Five9 experience is a plus.

Pay

$16.00 per hour

Schedule

8-hour shift, Monday to Friday

Work Location

In person