Client Services Project Manager

Key Responsibilities

• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives
• Develop and manage client’s project timelines and task lists
• Able to understand and identify opportunities for continued growth
• Manage overseeing on and offsite workflows to ensure marketing business goes uninterrupted and the transition remains smooth
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Maintain client satisfaction with performance of our Client Services Team and level of service
• Keep management informed regularly of events/issues that could impact client relationship
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services
• Escalate to management if necessary
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad

Job Requirements

• Appropriate education and/or experience may be substituted on an equivalent basis
• Education: Bachelor’s degree in advertising, communication, marketing or related field required
• Experience: Minimum 3-5 years of experience including: retail marketing, corporate marketing department and advertising agency
• Knowledge, Skills & Abilities: Strong background with project management concepts, methodologies and tools; strong organizational skills with attention to detail; ability to inform staff on project objectives; understanding of marketing strategy; knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement; ability to respond quickly and effectively to clients' needs and issues; strong written and verbal communication and interpersonal skills; ability to understand and communicate issues verbally and in writing to clients, associates and management; ability to understand and manage the execution of tasks to achieve Client’s marketing goals; ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence; ability to set and prioritize goals and achieve them as scheduled; demonstrate flexibility to adjust to rapidly changing requirements and schedules; demonstrate an analytical approach to problem solving; demonstrate the ability to act on own initiative; ability and willingness to take direction from superiors; ability and willingness to seek suggestions from peers and employees; ability and willingness to build and maintain positive relationships quickly
• Employees can be expected to be paid an annualized salary range of $60,000 - $70,000 based on variations in knowledge, skills, experience and market conditions
• We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits