Client Services Manager, Olympics & Paralympics

About the role

The Client Services Manager, Olympics and Paralympics manages the relationship with the LA28 client, providing front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country.

Responsibilities

• Owes event configuration and execution for complex, high-profile events, including multi-venue and/or multi-sport environments.
• Troubleshoots and resolves product and service-related issues, modifies events, develops positive client relationships, and conducts themselves in a manner that exemplifies our high service standards.
• Acts as a subject matter expert across all products and services, influencing product improvements based on client needs and usage.
• Oversees high-volume support requests, ensuring prompt communication and follow-up with clients and timely resolution.
• Provides guidance on best practices for event and promotion configuration.
• Led communication of critical updates (policies, product changes, system enhancements) to clients and internal teams, ensuring clarity and adoption at all levels.
• Leads and manages resolution of high-impact issues with authority to make real-time decisions during live Olympic onsales and events that protect revenue and fan experience.
• Safeguards financial and operational integrity across events, including validation of configurations, adherence to best practices, and mitigation of revenue risk.
• Manages and enforces team performance, setting productivity, quality, and service standards aligned with organizational goals.
• Solves problems, identifies service trends, recommends and implements system improvements, and supports changes.

Requirements

• Bachelor’s Degree (4-year)
• 4-6 years live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types preferred
• Adept at problem solving and decision making in a high-pressure environment
• Committed to collaboration and teamwork
• Committed to ongoing education and skills development to stay on top of technical advances
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adaptable; able to pivot as priorities and processes change

Qualifications

• BA/BS Degree (4-year)
• 4-6 years live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types preferred
• Adept at problem solving and decision making in a high-pressure environment
• Committed to collaboration and teamwork
• Committed to ongoing education and skills development to stay on top of technical advances
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adaptable; able to pivot as priorities and processes change

Skills

• Event Programming
• Technical Expertise
• Relationship Management
• Problem Solving
• Decision Making
• Collaboration
• Teamwork
• Education and Development
• Execution and Delivery
• Adaptability

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.