Client Services, Laboratory Assistant- (Full-time/Evening) - Aiea Heights, HI

Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Our Mission

This opportunity is part of our mission to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

Location and Hours

Location: Aiea Heights, HI
Status: Full-time
Days/Hours: Evenings

Pay and Benefits

Base hourly pay rate: $19.74 to $21.71
Bonus Points If You’ve Got 1 - 2 years of related experience in clinical laboratory, data entry, or production
We’ll Give You Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow in your profession

Qualifications

• High School Diploma or equivalent
• Laboratory experience as a LAS or LA role, preferred
• Customer service experience preferred
• Proficient use of computers with ability quickly learn new information systems and software
• Strong problem-solving and decision making skills required
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms

What You'll Do

Provides immediate response to internal and external client’s questions and issues
Performs all essential duties of Lab Assistant including specimen processing for add-ons and send outs
Aids or resolves client issues by performing a thorough investigation of issue, evaluating findings, and responding to client in a timely and efficient manner
Aids in resolving discrepancies in reports by consulting with technical and managerial staff
Understands specimen requirements as it pertains to lab testing in order to provide accurate results. Ability to understand differences in specimen types
Responsible for client notification of STATs and Criticals
Understands and recognizes the Critical values based on the given guidelines and responds appropriately
Aids in tracking and monitoring send out tests
Aids in problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc)
Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
Pursues referenced test result to satisfy client needs and requests
Participates in Job Competency/Skills Check program
Works closely with all laboratory personnel to ensure timely client service and accurate test results and services
Maintains open communication with supervisors, pathologists, and fellow employees to ensure optimal operation of department.
Communicates pertinent information to other members of the health care team in a clinically relevant time frame to enhance the lab’s contribution to patient care
Delivers age appropriate care for the patient population. Maintains strict confidentiality in all situations and with all documentation
Adheres to confidentiality, safety, compliance, and legal requirements

Company Information

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.