Client Services - Director (REMOTE- California)

Responsibilities

• Manage multiple client service programs or a large national program
• Serve as the primary contact for clients, ensuring high satisfaction levels
• Oversee invoicing, audits, and accounts receivable follow-up processes
• Analyze loss data and communicate findings to clients effectively
• Cook up and coordinate projects, resolve service issues, and support cross-selling opportunities
• Lead and develop team members, focusing on performance management and coaching
• Support quality initiatives and handle additional tasks as needed

Qualifications

• 5+ years of claims management experience or a suitable combination of education and experience
• Bachelor's degree preferred; pursuing CPCU, AIC, ARM, or similar certification is required
• California Workers Compensation claims experience is mandatory

Benefits

• Flexible work schedule allowing for work-life balance
• Referral incentive program to reward employee referrals
• Career development and promotional growth opportunities
• Diverse and comprehensive benefits, including medical, dental, and vision from day one