Client Services Coordinator Part Time

Essential Duties And Responsibilities

• Provides timely and accurate information related to general client inquiries.
• Fields and answers client and potential applicant phone calls regarding admission requirements, expectations of services and residence life.
• Documentation of correspondence, reporting results to clients and ensuring proper follow-up.
• Acts as an advocate for clients with access issues or needing services other than those provided by Leader Dogs.
• Responsible for resolving client issues and concerns during and after instructional classes to ensure the highest level of quality service.
• Maintains and tracks routine client information databases.
• Evaluates client service effectiveness, assesses outcomes, makes suggestions and develops improved processes to achieve goals, ensures quality service for instructional programs and services.
• Collaborates with Client Services Administrator to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support and recognition of volunteers working within the department.

Summary

This position is responsible for supporting all clients that utilize the organization’s programs and services. The Client Services Coordinator is expected to independently manage client caseloads, inquiries, and requests for services. This role also supports follow-up and continuing services for active graduates.