Client Services Coordinator 3

Key Responsibilities

• Aid the CRC in scheduling tasks.
• Support scheduling of sub-contractors.
• Pursue 'Right First Time' installations.
• Manage real-time service levels for high customer service.
• Communicate and resolve scheduling issues with customers and personnel.
• Alert management to potential problems and work towards resolution.
• Assign work as needed based on workloads and priorities.
• Optimize forecasts and manage risks.
• Place purchase orders for project materials.
• Ensure timely material deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Perform shipping operations.
• Flag and escalate back-order items or risks.
• Control inventory of existing projects.
• Order and coordinate plant hire.
• Coordinate repair RMA's.
• Assist with billing and invoicing.
• Conduct final checks before billing.
• Manage billing invoices and credit notes.
• Process data entry for new orders and modifications.
• Communicate with clients regarding financial/administrative issues.
• Resolve customer disputes in a timely manner.
• Interact with internal departments to resolve customer queries.
• Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

Requirements

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficiency in MS Office, particularly Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Benefits

• Competitive Compensation: Salary range from $21.63 to $30 per hour, reviewed annually.
• Holidays: 10 days of paid holidays.
• Comprehensive Benefits: Includes 401K matched contribution, health insurance, life assurance, employee assistance program, referral scheme, and more.
• Training Opportunities: Extensive on-the-job and cross-training opportunities.
• Collaborative Environment: Thrive in a supportive team environment with access to business resource groups.
• Career Development: Support for professional growth through long-term career development.