Client Services Consultant II

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions—life, disability, dental, vision, and voluntary benefits—tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Be part of an organization committed to supporting customers when they need us most.

About the Role

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+ lives). The CSC II is part of an account team focused on understanding customers’ needs and delivering group benefit products that meet those needs, along with a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Responsibilities

• Manages day-to-day administration for multiple/complex clients; leads projects and serves as liaison with internal teams.
• Delivers exceptional client service, ensuring consistent satisfaction and effective solutions.
• Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners.
• Acts as a subject matter expert; supports RFP responses and permits collaboration across teams.
• Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services.

Requirements

• 2+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day-to-day efficiency.

Preferred Qualifications

• Bachelor’s degree; disability product experience preferred.
• Strong project management, problem-solving, and analytical skills.
• Ability to work independently, manage multiple priorities, and balance client needs with business capabilities.

Pay

The expected salary range for this position is $74,500 - $99,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer:

• A comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, and volunteer time off.
• Tuition assistance and much more.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies," Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies. We provide insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple—to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead—we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.