Client Services Consultant II

About the role

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions — life, disability, dental, vision, and voluntary benefits — tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife’s internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service. Guided by our purpose — Always with you, building a more confident future — and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role provides day‑to‑day support for multiple complex clients.

The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability. This role includes full life‑cycle responsibilities, from implementation through ongoing service, and plays an important role in client‑facing presentations. You’ll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high‑quality group benefit solutions backed by a global industry leader. Success in this role requires a strong commitment to world‑class service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife’s premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued and every perspective is heard.

Responsibilities

• Lead your National Account book of business with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Required Qualifications

• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note) and curiosity towards AI and its usefulness in this role
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset
• High School Diploma

Preferred Qualifications

• 3+ Years of benefits experience
• 5+ years of experience in large customer group benefits
• Strong Customer Satisfaction Focus
• Growth / Leadership Mindset
• Direct Industry Experience or Strong Service Background
• Bachelor’s degree

Pay

The expected salary range for this position is $64,800 – $80,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

• Comprehensive health plan including medical/prescription drug, vision, and dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by MetLife and 401(k) with employer matching
• Group discounts on voluntary insurance products (auto and home, pet, critical illness, hospital indemnity, accident insurance)
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave, paid time off, paid holidays, volunteer time off
• Tuition assistance

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple — to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values — Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead — we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.