Client Services Associate I
Interactive Brokers · Chicago, IL · 4 wk ago
OTHRContract
About The Team
- Former traders, industry veterans, early-career professionals, and recent graduates
- Shared passion for financial markets and technology
- Mission-driven, collaborative, and eager to solve complex problems
What You Will Do
- Serve as the first point of contact for clients via phone, email, and chat
- Guide users through our powerful trading tools
- Troubleshoot issues with account management, funding, and trading activity
- Collaborate with technology, risk, and operations teams
- Identify opportunities to improve processes and tools
- Embody company values through compassionate communication and deep product knowledge
Who You Are
- Bachelor’s degree in finance, economics, business, STEM, or a related field preferred
- Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role
- Self-motivated and able to manage tasks with minimal supervision
- Curious about financial markets and the technology that powers them
- Strong communicator with excellent problem-solving skills
- Analytical, adaptable, problem-solver, and able to remain calm under pressure
- Comfortable navigating advanced platforms, including desktop and mobile applications
- In-depth understanding of financial instruments: stocks, securities options, futures, options on futures, foreign exchange, crypto, and fixed income