Client Services Asset Management Lead

About the Role

We are seeking a Client Services Asset Management Lead to provide oversight of IT hardware asset‑management functions in a high‑volume, fast‑paced environment. The role manages large enterprise‑level teams across multiple locations, handles program‑management activities such as budgeting, forecasting, staffing, performance management, service improvement, and quality, and ensures day‑to‑day team activities, timelines, customer experience, and workflow allocation are executed effectively.

Responsibilities

• Lead and supervise the Asset Management team, ensuring deskside and executive support staff use required tools and software to identify, document, track, and resolve reported problems.
• Analyze data to identify trends, optimize spending, and report on asset status.
• Present high‑level and detailed tactical solutions to customers.
• Monitor, review, and analyze incident‑management performance metrics and recurring issues/requests.
• Proactively recommend prevention and resolution strategies.
• Manage or support special projects related to IT hardware asset management.
• Maintain a productive, motivating work environment and address customer or client disputes.

Requirements

• Minimum of 10 years experience performing IT hardware asset‑management functions and responsibilities in a large enterprise.
• Bachelor’s Degree in Information Technology, Business Administration, or a related field.
• ITIL v4 Foundations certification and ITIL Intermediate (Managing Professional, Strategic Leader, or Practice Manager) certification.

Qualifications

• U.S. citizenship with the ability to obtain a background investigation and maintain a clean financial record.
• Residency within the DC/MD/Northern VA area; onsite work in Arlington, VA.
• Willingness to support issues or planned activities after hours, weekends, and holidays as needed.

Skills

• Data analysis and data‑driven decision making.
• Problem solving and incident‑management performance analysis.
• Program and project management, including budgeting, forecasting, staffing, and performance management.
• Strong organizational skills for complex asset‑lifecycle tasks.
• Excellent written and verbal communication, with the ability to present both high‑level and detailed tactical solutions.
• Proficiency with IT asset‑management software, inventory management, and related data‑analysis tools.

Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages (medical plans with HSA options, dental, vision).
• Internal mobility team dedicated to career ownership.
• Professional scientific growth opportunities (journal subscriptions, conference attendance, publication support).
• Access to cutting‑edge technology.
• Paid vacation and holidays.
• Various paid time‑off plans (sick, personal, parental, military, bereavement, jury duty).
• Short‑ and long‑term disability, life, accidental death & dismemberment, personal accident, critical illness, and business travel/accident insurance.
• Full flex work weeks where possible.

Pay

The likely salary range for this position is $128,039 – $173,229. Compensation will be set based on experience, geographic location, and contractual requirements.

Schedule

• Full‑time, 40 scheduled weekly hours.
• Travel less than 10 %.
• On‑site work in Arlington, VA (no telecommuting).
• Flexibility to support issues or planned activities after hours, weekends, and holidays as needed.