Client Service US Asset Managers, Vice President

About the role

The Client Service Vice President is a client-facing role, acting as the key contact point for our asset manager clients regarding:

• Daily servicing of the account and SLA requirements
• New services and/or changes to service and associated billing adjustments
• Escalation of service issues and/or performance concerns
• Coordinating standard KPI and service level meetings
• Acting as the client’s sponsor when working with internal State Street teams
• Query resolution
• Periodic compliance processes including year-end coordination, AML reviews, and FTOP reviews

Positive engagement is critical. The role requires ownership and accountability to ensure a positive client experience, prompt query resolution, and clear timelines for all open items. Depending on client size, a Client Service Vice President may service a group of similar clients.

Responsibilities

• Client Service Management: Build and maintain strong relationships with key clients, acting as their primary point of contact.
• Service Delivery Oversight: Ensure State Street’s services are delivered effectively and efficiently, meeting client requirements and expectations.
• Issue Resolution: Address and resolve client issues, escalate problems when necessary, and collaborate with internal teams to find solutions.
• Client Communication: Proactively communicate service updates, market changes, and relevant information to clients.
• Strategic Planning: Contribute to strategies that improve client satisfaction, retention, and revenue growth.
• Team Leadership: Lead a team of client service professionals, providing guidance, training, and performance management.

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage: basic life, medical, dental, vision, long-term disability, and optional additional coverages
• Paid-time off: vacation, sick leave, short-term disability, and family care responsibilities
• Employee Assistance Program
• Incentive compensation, including eligibility for annual performance-based awards (excluding certain sales roles)
• Eligibility for tax-advantaged savings plans
• Paid volunteer days
• Inclusive development opportunities and flexible work-life support
• Vibrant employee networks

For a full overview, visit State Street’s benefits portal.

Pay

Salary range: $110,000 – $188,750 annually. The range applies to the primary location specified; if the candidate works outside this location, the applicable range may differ.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.