Client Service Technician Apprentice

About the role

This role is a Client Service Technician Apprentice position at GE HealthCare, focusing on maintaining and repairing medical equipment in healthcare environments. The apprentice program is designed to prepare candidates for a long-term career in field service.

Responsibilities

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Document all repair actions and submit reports/summaries according to schedule.
• Maintain approved parts inventory.
• Manage vendor's service delivery processes in compliance with GE policies, as instructed.
• Manage daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
• Meet Health and Human Services, as well as Environment Health and Safety requirements.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Requirements

• AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment.
• Reliable transportation and a valid driver's license.
• Legal authorization to work in the U.S.

Qualifications

• Previous experience interpreting schematic diagrams and performing effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Change agent and process-oriented mindset.

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Onsite For U.S. based positions only, the pay range for this position is $48,000 - $72,000.
• Potential for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).