Client Service Specialist I

Responsibilities

• Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Maintain meticulous customer records and documentation in accordance with our quality management standards.

Requirements

• A High School Diploma or equivalent is required.
• A minimum of 2–3 years in a professional customer service or administrative role.
• Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Strong skills in Microsoft Office (specifically Excel and Outlook).
• Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Reliability to work on-site at our Stevensville, MD facility.

Qualifications

• Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• A degree in Business, Communications, or a related field is preferred.

Benefits

• Medical, dental, and vision insurance for you and your family.
• Competitive salary.
• Bonus programs.
• 401K retirement plan.
• Training opportunities.
• Tuition reimbursement.
• Paid vacation, PTO, and holidays.
• Gym reimbursements, and more!