Client Service Specialist - Commercial Lines
About the role
The Entertainment Client Service Specialist is responsible for executing administrative and servicing tasks for entertainment accounts and production programs. Key responsibilities include handling endorsements, renewals, cancellations, certificates, maintaining accurate records, assembling submissions, facilitating information flow, responding to client requests, collaborating with Premium Accounting on billing, coordinating with shared service teams, ensuring tool/systems understanding, and performing related duties as assigned.
Responsibilities
- Order and verify renewal policies against proposals and update in the System.
- Handle endorsements (cast, locations, dates, equipment/inland marine), follow up with carriers, validate accuracy, bill, and send to clients.
- Issue certificates, binders, EOPs, auto IDs, handle location additions, WC posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
- Track claims and update systems on activity, payments, and closures; draft elements of stewardship reports and tailored client presentations.
Requirements
- A high school diploma or equivalent required.
- 1–2 years of commercial insurance experience preferred; entertainment risk experience a plus.
- Property & Casualty license preferred, or to be obtained within 90–120 days of start date and maintained thereafter.
- Proficient with Microsoft Office including Excel; quick to learn new software.
- Strong interpersonal and communication skills to maintain effective relationships with clients, coworkers, carriers, vendors, and production stakeholders.
- Work independently with limited supervision; excel in a team environment; prioritize under tight deadlines and manage multiple productions/events.
Qualifications
- High school diploma or equivalent required.
- 1–2 years of commercial insurance experience preferred; entertainment risk experience a plus.
- Property & Casualty license preferred, or to be obtained within 90–120 days of start date and maintained thereafter.
- Proficient with Microsoft Office including Excel; quick to learn new software.
- Strong interpersonal and communication skills to maintain effective relationships with clients, coworkers, carriers, vendors, and production stakeholders.
- Work independently with limited supervision; excel in a team environment; prioritize under tight deadlines and manage multiple productions/events.
Skills
- Commercial insurance experience.
- Entertainment risk experience.
- Microsoft Office proficiency, particularly Excel.
- Interpersonal and communication skills.
- Ability to work independently and manage multiple tasks.
Benefits
Competitive pay. Safe and healthy work environment provided by a robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays, and more. Career advancement and development opportunities.
Pay
$15.38 - $35.58
Schedule
N/A