Client Service Specialist

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and internal systems
• Coordinate service requests and communicate status updates to clients and internal teams
• Investigate and resolve client concerns or service issues, escalating when necessary
• Maintain accurate records of client interactions, service requests, and resolutions
• Accurately and promptly enter customer orders into the system
• Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
• Support client onboarding and account updates by ensuring proper documentation and data accuracy
• Collaborate with operations, warehouse, and billing teams to ensure client needs are met
• Identify opportunities to improve client satisfaction and report feedback to leadership
• Assist with reporting and administrative tasks related to client service operations
• Manage order entry and fulfillment processes
• Identify opportunities to improve client satisfaction and report feedback to leadership

Qualifications

• At least 2 years of professional experience in a customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office and experience using CRM or customer service software
• Experience with Floor Pro or Schedule Express is a plus
• High school diploma or equivalent required; associate’s degree preferred