Client Service Specialist

Primary Responsibilities

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
• Utilizes various internal systems to manage client requests
• Special projects and tasks, as needed
• Other duties, as assigned

Required Qualifications

• A High School Diploma/GED
• 2+ years of experience as a Customer Service Representative or a similar role
• 2+ years of experience in FSA/HSA product administration
• Intermediate level of proficiency with MS Outlook and Excel
• Excellent written, verbal, and interpersonal communication skills

Soft Skills

• Adapt to change and can learn quickly and grasp new instructions easily
• Ability to work under pressure and respond with urgency
• Must exhibit flexibility to work various shifts/overtime when needed

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life: Resources and support to focus on what matters most to you, in every facet of your life.
• Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
• Physical: Health plans and other coverage to support wellness for you and your loved ones.
• Financial: Benefits for today and to help you plan for the future, including your retirement.

Note: For the latest information on UnitedHealth Group’s commitment to diversity, equity, and inclusion, please visit our careers page.