Client Service Specialist

Job Summary

The Client Service Specialist coordinates and supports business-to-business client and patient billing as associated with contracts for client services. This position represents Monument Health and expedites patient access to care.

Essential Functions

• Uses computerized scheduling for appointments and ancillary services following established protocols.
• Schedules appointments promptly and courteously, meeting client expectations.
• Registers and checks in patients, verifying accurate demographic data entry.
• Responds to telephone calls professionally, interpreting caller needs and offering assistance.
• Completes insurance verification, pre-certification, authorization, pre-registration, and notifies patients or responsible parties of estimated amounts due.
• Bills for services related to the patient's visit and efficiently resolves assigned work queue items.
• Accurately posts payments to accounts for contracted services.
• Maintains complete and accurate company profiles and EMR accounts.
• Works with prospective and contracted client companies to maintain positive and professional business-to-business customer service relations.
• Demonstrates knowledge of contracted and third-party payer information to ensure compliance with rules and regulations for accurate reimbursement.
• Captures prepayments based on contracted terms.

Required Additional Requirements

• Education: High School Diploma/GED Equivalent in General Studies, or Associates degree in Healthcare.
• Experience: 1+ years of Billing/Collections, and 1+ years of Scheduling Experience.