Client Service Specialist

About the role

Passion, curiosity, and collaboration define our team of talented design enthusiasts. At Arteriors we value diversity and inclusiveness, fostering an employee‑centric culture that encourages continual personal growth. As a Client Service Specialist you will act as the primary liaison between our clients and Arteriors, supporting client inquiries, providing accurate information, and resolving issues.

Responsibilities

• 30 Days
  • Use polite, professional language with every customer interaction.
  • Shadow team members to learn how to provide accurate information for orders, claims, and services.
  • Practice responses with support from leads/trainers.
  • Gain a basic understanding of service workflows and learn to navigate systems and ticket queues.
  • Apply training knowledge with guidance to handle straightforward customer inquiries.
  • Learn response‑time expectations for tickets and calls; manage time with supervisor support.
  • Complete daily assigned tasks with oversight.
• 60 Days
  • Consistently use professional, customer‑friendly language with minimal reminders.
  • Provide accurate information independently in most situations and contribute to satisfactory service review results.
  • Apply knowledge from training to resolve common customer inquiries with little guidance.
  • Manage a portion of service requests and ticket queues independently while following standard procedures.
  • Meet response‑time SLAs regularly and demonstrate efficient task switching and break management.
  • Complete daily tasks independently, escalating only when needed.
• 90 Days
  • Consistently deliver accurate, professional service that contributes to positive customer feedback.
  • Confidently handle a variety of order, claim, and service‑related questions while maintaining strong service review results.
  • Demonstrate full understanding of workflows and independently handle service requests and ticket queues.
  • Solve problems using training, resources, and judgment without frequent escalation.
  • Consistently meet or exceed SLA response times and show strong time‑management skills with minimal oversight.
  • Reliably complete all daily responsibilities within designated time frames.

Requirements

• High School Diploma or equivalent.
• Experience in a customer support role that requires both phone and email support.

Qualifications

• Enjoy helping people and guiding them in the right direction.
• Calm and collected under pressure; able to think on your feet.
• Motivated, driven, and comfortable making decisions that impact the bottom line.
• Clear communicator with strong writing skills; able to explain concepts to anyone.
• Positive outlook, even in difficult situations, and able to encourage others.
• Commitment to personal accountability and openness to constructive feedback.
• Proactive in seeking opportunities to improve and develop skills.

Benefits

• Competitive salary with yearly merit increases and bonus opportunities.
• Comprehensive health insurance (medical, dental, vision, life, disability) effective the first day of the month following hire.
• Unlimited paid time off plus paid family leave coverage.
• Professional development through training programs, leadership consulting, and mentorship.
• 401(k) retirement savings plan with employer matching and access to a wellness consultant.
• Generous employee discounts on company products.
• Community engagement and volunteer opportunities with 8 paid hours per year for charitable activities.
• Diverse and inclusive culture that promotes belonging and respect.