Client Service Specialist

About Our Client

Addison Group is hiring a Client Service Specialist on behalf of our client, a growing financial services organization focused on delivering exceptional client experiences in a professional, collaborative environment. This is an excellent opportunity for an experienced administrative professional who enjoys being a key point of contact, taking ownership of office operations, and building strong relationships with clients and colleagues.

Responsibilities

• Serve as the first point of contact for clients, visitors, and incoming callers, ensuring they receive a professional and welcoming experience.
• Manage incoming phone calls and route inquiries to the appropriate team members.
• Assist clients with routine administrative questions and requests.
• Handle incoming and outgoing mail, deliveries, and packages.
• Monitor and maintain office supply inventory and assist with ordering as needed.
• Provide general administrative support, including filing, copying, scanning, and other clerical tasks.
• Keep reception, conference rooms, and shared office areas neat, organized, and client-ready.
• Enter and maintain accurate client and administrative information within the company's CRM/database.
• Help support the overall organization and smooth operation of the office.
• Assist with occasional evening client events and presentations as needed.

Qualifications

• High school diploma or equivalent required.
• 10+ years of experience in reception, front-office administration, office management, or a similar professional environment.
• Strong proficiency with Microsoft Office applications.
• Ability to successfully complete a Microsoft Office skills assessment.
• Experience working in professional services, financial services, or a similar client-facing environment is preferred.
• Salesforce experience is a plus but not required.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Professional, friendly, and approachable demeanor.
• Strong attention to detail and accuracy.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Comfortable learning new technology and software systems.

Pay & Schedule

• Compensation: $20.00 - $25.00 / hour
• Schedule: Monday-Thursday, approximately 9:00 AM-6:00 PM; Friday approximately 9:00 AM-1:00 PM
• Full-time schedule includes weekly half-day Fridays
• Occasional evening events may be required, including client dinner presentations
• This is an in-person position based in Peoria, AZ

Benefits

• Employer covers 75% of medical, dental, and vision insurance premiums
• 5% 401(k) match and Roth 401(k) option
• PTO and sick time
• Collaborative and professional work environment
• Opportunity to grow within the organization
• Stable, growing company with long-term career potential
• Culture that encourages employee ownership, initiative, and professional development