Client Service Representative Supervisor

Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that support effective business operations.

Responsibilities

• Oversee day-to-day client service areas of the front office and internal departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary action.
• Direct on-the-job training to develop employee skill sets and advise employees of performance requirements aligned with organizational client service standards.
• Assist the Hospital Manager with day-to-day operations.
• Resolve informal client complaints and maintain reports on these issues for the hospital manager.
• Ensure efficient day-to-day front office operations, including enforcement of policies, procedures, and protocols.
• Identify and recommend solutions for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department using good judgment to demonstrate the best interest of the hospital and clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with the hospital manager.
• Assist in the development, implementation, and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between the front office and other department supervisors.

Requirements

• Excellent knowledge of client service and communication center operations.
• Strong organizational and supervisory skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Self-starter and team player with a strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Schedule

Flexible schedule based on business needs, including weekdays and Saturdays.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Generous employee pet care discounts.