Client Service Representative, Route 66 VECCC

About the role

As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Cash handling and end-of-day financial reconciliation

Compensation

• $17 - $20 pending experience & skillset
• 3/12 or 4/10 shifts available
• Overnight Shift Differential: $3/hr

Schedule

• 3 X 12 hour shifts
• Morning 5am-5pm or Midshift
• Variety of shifts available

Benefits

• 401(k) with matching contributions
• Health, dental, and vision insurance
• Life insurance coverage
• Paid time off (PTO) for work-life balance
• Flexible scheduling options
• Employee discounts on veterinary services
• Professional development assistance and ongoing training
• Licence reimbursement

What We're Looking For

• Exceptional First Impressions: Outstanding communication and customer service skills, ensuring clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Versatile and able to handle unexpected situations with ease.
• Customer Service Excellence: Ability to build positive relationships and provide outstanding service.
• Flexibility and Adaptability: Team player who thrives in a collaborative environment.

Why Choose Route 66 VECCC?

• We value your well-being: Flexible leave policies, mental health awareness support, and a team-oriented work culture.
• We value your professional growth: Mentoring and structured career path program.
• We have a friendly/inclusive culture: Mutual respect and kindness thrive in a stimulating, high-volume environment.

Benefits We Offer

• Medical, dental, and vision insurance
• Life insurance coverage
• Paid time off (including sick time)
• Flexible scheduling options
• Employee discounts on veterinary services
• Professional development assistance and ongoing training
• Licence reimbursement

Application

To apply, please visit https://rt66vet.com.