Client Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

About the role

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice.

What You’ll Do

• Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere
• Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures
• Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule
• Check-In and Check-Out Coordination: Manage client check-ins by verifying patient information, updating records, and collecting required paperwork
• Process payments accurately and provide clear invoices and receipts
• Clock Out: Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions
• Administrative Support and Organization: Maintain accurate electronic and paper records, including patient files and appointment logs
• Perform administrative tasks such as data entry, scanning, filing, and document management
• Update and manage client and patient information within the practice management software
• Client Education and Support: Provide basic guidance on preventive care, vaccines, and medications
• Aid clients with forms and help explain treatment plans alongside the medical team
• Offer empathy and patience to clients who may be anxious or emotional about their pets
• Team Collaboration: Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow
• Assist with coordinating appointments, procedures, and special requests
• Support a positive, respectful, and team-oriented work environment

Who You Are

• Friendly, outgoing, and professional with a genuine love for animals and people
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills
• Able to multitask effectively in a fast-paced setting with frequent interruptions
• Highly organized with strong attention to detail
• Comfortable using computer systems, including practice management software and Microsoft Office
• Empathetic and calm when supporting clients during stressful or emotional situations
• Previous experience in customer service or reception is required
• Experience in a veterinary or healthcare setting is strongly preferred

Compensation And Benefits

• Hourly pay: $18.00–$20.00, commensurate with experience
• Benefits include:
• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Why Join Budd Lake Animal Hospital

We value professionalism, teamwork, kindness, and a commitment to exceptional client service. If you are looking for a role where your work truly matters and where you can grow within a supportive veterinary team, we would love to hear from you.

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