Client Service Representative – Receptionist

About the role

Animal Clinic East is seeking a full-time Client Service Representative (CSR) to join our AAHA-Accredited hospital in Chattanooga, TN.

Essential Functions and Responsibilities

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills and Qualifications

• A High School Diploma or GED
• At least one year of customer service experience
• Experience as a doctor’s assistant is a bonus (in human or veterinary medicine)
• General computer skills and ability to learn multiple programs
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to work seated for a majority of the day

Benefits and Perks

• Paid time-off inclusive of sick, personal and vacation
• 401K with company match
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Referral Bonus Program
• DailyPay on Demand
• Employee Discounts for Pet Care