Client Service Representative - Printsmith Vision Experience Required

This position is offered by an independently owned and operated AlphaGraphics franchisee. If hired, the franchisee will be your employer, not PostNet International, Inc. or any of its affiliates.

About the Role

We are a small, passionate, and fast-paced team fully invested in the success of our company. We value contributions from each team member and are seeking a Client Service Representative (CSR) to join us full-time. As an established leader in the printing, design, and shipping industries, our mission is to partner with small businesses and consumers, providing high-quality solutions that make life easier.

We’re looking for teammates with a positive attitude, driven by the opportunity to contribute to the success of a local business.

Responsibilities

• Serve as the primary internal representative for new business and existing clients.
• Convey our expertise in products, services, and capabilities.
• Serve as an external key educator.
• Communicate requirements to the support team in accordance with company policies and procedures.
• Confer with clients by telephone, email, or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Requirements

• Must have at least 2 years of print or signs experience.
• PrintSmith Vision experience mandatory.
• Graphic design experience a plus but not necessary.
• Knowledge of the Adobe Creative Suite a plus but not necessary.
• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Problem-solving skills.
• Positive attitude.

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• Healthcare, dental, and vision benefits
• Collaboration, hustle, fun, and laughter
• Career path development

Pay

$17.00 - $20.00 per hour