Client Service Representative - Primary Care

About the Role

Pieper Veterinary is seeking a kind, compassionate, and detail-oriented Client Service Representative with a focus on Primary Care to join our team in Middletown, Connecticut. Our vision is to make the community and the people and animals in it happier and healthier.

Environment

• Collaborative setting with VECCS Level 1 Certified Hospital specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics, alongside experienced Emergency and Primary Care Veterinarians.
• Career advancement opportunities for top talent and strong work ethic.
• Numerous in-house continuing education (CE) opportunities and mentoring to support career goals.
• Inclusive environment promoting a sense of belonging across specialties.

Responsibilities

• Provide a positive client experience from the waiting room onward.
• Navigate client and interpersonal communication with skill and ease.
• Thrive in a fast-paced, high-volume setting while remaining calm during emotional and stressful situations.
• Handle patients on a leash or in a carrier.
• Fill medications for clients.
• Collaborate with veterinarians, technicians, and staff to ensure smooth clinic operations.
• Assist with other duties as needed in a team-oriented environment.

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting (preferred but not required).
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work collaboratively and assist with other duties as needed.
• Reliable, punctual, and dependable with a strong work ethic.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

Experience with EzyVet and Smartflow is a plus but not required.

Pay

Based on experience: $18.75 - $24.75 an hour.

Schedule

• Full-time position: 5 days a week, 8 hours a day (11:30am-8pm).
• 1 weekend shift: 8am-4:30pm.
• Holidays are required.

Benefits

• Supportive culture with social events and team-building activities.
• Competitive paid time off and holidays.
• Career growth and training opportunities.
• Comprehensive medical, dental, and vision insurance.
• Mental health-focused services.
• 401(k) plan with a strong employer match.
• Employee pet care discount.
• Annual uniform allowance.