Client Service Representative III - Transactional Mail & Print Operations

Canon USA · Burlington, NJ · 1 wk ago

On-siteCustomer Service$20.54–$28.2/hrFull-time

Main Responsibilities:

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Participates in the development, preparation and presentation of formal reporting requirements to the client.
Point of escalation onsite to address and remediate client concerns.
Responsible for maintaining site procedure guide documenting workflow processes and procedures.

Responsibilities may include:

The Skills & Expertise You Bring:

Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Able to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Able to work with minimal supervision.
Able to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Able to lift up to 50lbs.
Able to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Skills & Expertise You Bring:

Note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Able to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Able to work with minimal supervision.
Able to work overtime as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Able to lift up to 50lbs.
Able to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview:

About our Company - Kyosei philosophy of social and environmental responsibility.
To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Competitive compensation and benefits.
Discretionary profit sharing.
Discretionary success sharing.
Employee discounts.
Volunteer opportunities to give back to our local community.
Swag! A Canon welcome kit and official merch you can’t get anywhere else.
Comprehensive list of benefits available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Similar jobs