Client Service Representative - Dakota Veterinary Center - White Plains, NY
for sections: About the role? Actually we need to follow rules: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting and extract sections.
The posting includes:
- Title: Full-Time Client Service Representative (we don't repeat as heading)
- Location: Dakota Veterinary Center 381 Dobbs Ferry Road White Plains, NY 10607
- Compensation: $19–$23/hour, based on experience
- Benefits: Full-time team members eligible for comprehensive benefits package: Medical, Dental & Vision Insurance, Retirement Plan, Life Insurance, Paid Time Off, Short-Term & Long-Term Disability, Training & Development, Tuition Assistance, Uniform Allowance, Discounted Veterinary Care for Personal Pets
- Hospital Hours (Schedule): Monday: 9:00 AM – 5:00 PM, Tuesday: 9:00 AM – 5:00 PM, Wednesday: 9:00 AM – 7:00 PM, Thursday: 9:00 AM – 7:00 PM, Friday: 9:00 AM – 5:00 PM, Saturday: 8:00 AM – 12:30 PM, Sunday: Closed
- About Dakota Veterinary Center (company description)
- Why You'll Love Working Here (benefits/perks)
- What You'll Do (Responsibilities) broken into subcategories: Client Service & Communication, Check-In & Check-Out, Administrative Responsibilities, Team Collaboration, More Than a Receptionist (maybe part of responsibilities)
- What We're Looking For (Requirements/Qualifications)
- Additional info: VIP network etc (maybe not needed)
- Website links etc (maybe minor metadata)
- "Get to Know Dakota Veterinary Center" with website and meet our team links (maybe minor)
- "Stay connected with VIP!" maybe not needed.
We need to decide sections: About the role? Actually "About the role" could be the introductory paragraph describing the role. But we have a lot of content: "Join the Team at Dakota Veterinary Center as a Full-Time Client Service Representative! Dakota Veterinary Center in White Plains, New York is seeking a compassionate, dependable, and motivated Full-Time Client Service Representative to join our team! Our Client Service Representatives are such an important part of the hospital and the experience we provide to our clients and patients. From answering that first phone call and welcoming families into the hospital to coordinating appointments and communicating with our medical team, our CSRs help make sure every client feels supported and every patient receives the care and attention they deserve. We are looking for someone who genuinely enjoys helping people, communicates with kindness and professionalism, thrives in a busy veterinary environment, and understands that exceptional client service is an important part of exceptional veterinary care."
That could be "About the role" or maybe "Overview". We'll use
About the role
with that paragraph.
Then we have location and compensation maybe as metadata; we can put them in a short after the overview.
Then we have "About Dakota Veterinary Center" (company description) maybe as "About the company" but not required; we could include as a section "About Dakota Veterinary Center". However the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; we could also use other headings if needed, but they gave examples. Probably best to stick to those headings where applicable.
Thus sections:
- About the role (overview)
- Responsibilities (What You'll Do)
- Requirements (What We're Looking For) maybe also Qualifications.
- Benefits (Compensation & Benefits)
- Pay (Compensation) maybe separate but we have compensation already in Benefits? Actually they have compensation and benefits together. We could have Pay section for $19–$23/hour, and Benefits section for the list. Or combine? The instruction says prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one "Compensation & Benefits" but they gave separate headings Pay and Benefits. We could make Pay and Benefits separate if we have content. We have both.
- Schedule (Hospital Hours)
We also have "Why You'll Love Working Here" which could be part of Benefits or maybe "Skills"? Not exactly. Could be part of Benefits (perks). But we already have Benefits list; we could add those as additional bullet points under Benefits. Or we could make a separate section "Why You'll Love Working Here" but not in the list of allowed headings. Might be better to incorporate into Benefits or maybe as a separate "Perks" but not required. Since we want to preserve all substantive information, we need to include that content somewhere. Could add as a under Benefits or as a separate section "Why You'll Love Working Here" but that would be a heading not in the examples; but the instruction didn't forbid other headings, just gave examples. It said "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we can use those headings; we could also use other headings if needed, but better to stick to those. However "Why You'll Love Working Here" is substantive; we could treat it as part of Benefits (perks) or as a separate "Benefits" section that includes both the insurance list and the perks list. That would be fine.
Similarly, "About Dakota Veterinary Center" could be part of "About the role" or maybe we could add a short paragraph about the company under About the role or maybe as a separate "About the company" but not needed. We'll incorporate it into About the role or maybe as a separate paragraph after overview.
We need to avoid repeating job title as heading. Good.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's no explicit EEO etc. There's some VIP network description and "Stay connected with VIP!" maybe considered boilerplate? It's not exactly legal but could be considered promotional. Might be okay to keep as it's substantive about the organization. But we could drop the "Stay connected with VIP!" as it's like a call to action; maybe considered application instruction? Not exactly. Safer to keep it? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The VIP network description is not boilerplate; it's about the organization. The "Stay connected with VIP!" is like a call to action to follow on LinkedIn; could be considered application instruction? Not exactly. Might be okay to keep but could be considered navigation/promotional. I'd lean to keep it as it's about the company; but to be safe, maybe drop the "Stay connected with VIP!" line and the LinkedIn encouragement. Also drop the website links? They are minor metadata; we could fold them into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include location, website, etc as a short p.
Thus we will produce:
About the role
[overview paragraph]
Location: Dakota Veterinary Center, 381 Dobbs Ferry Road, White Plains, NY 10607
Pay: $19–$23 per hour, based on experience
Then maybe a section for Responsibilities:
Responsibilities
- ... list items from What You'll Do (including subcategories). We need to preserve all substantive information; we can combine into a flat list or keep subheadings? The instruction says use
- for any list of duties/requirements/benefits. It doesn't forbid headings inside list? Probably better to just list each duty as a li. We can keep the subcategory headings as plain text inside li? Might be weird. Better to keep each duty as separate li, ignoring subheadings. But we need to preserve all substantive information; we can include the subcategory as part of the li text. Eg: "Client Service & Communication: Greet clients warmly..." etc.
Thus we will create li for each bullet point from the "What You'll Do" sections.
Let's extract:
Client Service & Communication:
- Greet clients warmly and professionally and help create a welcoming experience from the moment they enter the hospital.
- Answer incoming phone calls and assist clients with questions regarding appointments, services, hospital policies, and general information.
- Schedule appointments and procedures while helping maintain an organized and efficient hospital schedule.
- Communicate clearly and compassionately with clients throughout their experience with our hospital.
- Help clients navigate routine questions and connect them with the appropriate medical team member when needed.
Check-In & Check-Out:
- Efficiently manage client and patient check-ins while confirming and updating necessary information.
- Process payments accurately and provide invoices and receipts.
- Coordinate smooth check-out experiences and schedule follow-up appointments as needed.
- Help ensure accurate communication between clients and the veterinary team.
- Maintain a calm and compassionate approach when assisting clients who may be worried or emotional about their pets.
Administrative Responsibilities:
- Maintain accurate electronic and paper medical records.
- Complete administrative responsibilities including scanning, filing, data entry, and documentation.
- Maintain and update client and patient information within the hospital's practice management system.
- Assist with appointment and schedule management throughout the day.
- Help keep the reception and client-facing areas organized and welcoming.
Team Collaboration:
- Work closely with veterinarians, veterinary technicians, assistants, and fellow client service team members to support efficient patient flow.
- Communicate client concerns, schedule changes, special requests, and important information to the appropriate team members.
- Support coworkers during busy periods and contribute to a positive, collaborative hospital environment.
- Help create a seamless experience between our clients and medical team.
More Than a Receptionist:
- Our Client Service Representatives are much more than receptionists. They are an essential part of our veterinary team and often serve as the connection between our clients and medical staff. The right person for this position will be warm, professional, organized, compassionate, and comfortable balancing multiple priorities throughout the day.
- Veterinary medicine can also be fast-paced and emotional. Our CSRs need to be able to remain calm and helpful while balancing phones, appointments, client questions, medical team communication, and the unexpected situations that naturally happen in a veterinary hospital.
That's a lot; we can keep them.
Now Requirements/Qualifications:
What We're Looking For:
- Excellent interpersonal and customer service skills
- for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting and extract sections. The posting includes: - Title: Full-Time Client Service Representative (we don't repeat as heading) - Location: Dakota Veterinary Center 381 Dobbs Ferry Road White Plains, NY 10607 - Compensation: $19–$23/hour, based on experience - Benefits: Full-time team members eligible for comprehensive benefits package: Medical, Dental & Vision Insurance, Retirement Plan, Life Insurance, Paid Time Off, Short-Term & Long-Term Disability, Training & Development, Tuition Assistance, Uniform Allowance, Discounted Veterinary Care for Personal Pets - Hospital Hours (Schedule): Monday: 9:00 AM – 5:00 PM, Tuesday: 9:00 AM – 5:00 PM, Wednesday: 9:00 AM – 7:00 PM, Thursday: 9:00 AM – 7:00 PM, Friday: 9:00 AM – 5:00 PM, Saturday: 8:00 AM – 12:30 PM, Sunday: Closed - About Dakota Veterinary Center (company description) - Why You'll Love Working Here (benefits/perks) - What You'll Do (Responsibilities) broken into subcategories: Client Service & Communication, Check-In & Check-Out, Administrative Responsibilities, Team Collaboration, More Than a Receptionist (maybe part of responsibilities) - What We're Looking For (Requirements/Qualifications) - Additional info: VIP network etc (maybe not needed) - Website links etc (maybe minor metadata) - "Get to Know Dakota Veterinary Center" with website and meet our team links (maybe minor) - "Stay connected with VIP!" maybe not needed. We need to decide sections: About the role? Actually "About the role" could be the introductory paragraph describing the role. But we have a lot of content: "Join the Team at Dakota Veterinary Center as a Full-Time Client Service Representative! Dakota Veterinary Center in White Plains, New York is seeking a compassionate, dependable, and motivated Full-Time Client Service Representative to join our team! Our Client Service Representatives are such an important part of the hospital and the experience we provide to our clients and patients. From answering that first phone call and welcoming families into the hospital to coordinating appointments and communicating with our medical team, our CSRs help make sure every client feels supported and every patient receives the care and attention they deserve. We are looking for someone who genuinely enjoys helping people, communicates with kindness and professionalism, thrives in a busy veterinary environment, and understands that exceptional client service is an important part of exceptional veterinary care." That could be "About the role" or maybe "Overview". We'll use
About the role
with that paragraph. Then we have location and compensation maybe as metadata; we can put them in a shortafter the overview. Then we have "About Dakota Veterinary Center" (company description) maybe as "About the company" but not required; we could include as a section "About Dakota Veterinary Center". However the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; we could also use other headings if needed, but they gave examples. Probably best to stick to those headings where applicable. Thus sections: - About the role (overview) - Responsibilities (What You'll Do) - Requirements (What We're Looking For) maybe also Qualifications. - Benefits (Compensation & Benefits) - Pay (Compensation) maybe separate but we have compensation already in Benefits? Actually they have compensation and benefits together. We could have Pay section for $19–$23/hour, and Benefits section for the list. Or combine? The instruction says prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one "Compensation & Benefits" but they gave separate headings Pay and Benefits. We could make Pay and Benefits separate if we have content. We have both. - Schedule (Hospital Hours) We also have "Why You'll Love Working Here" which could be part of Benefits or maybe "Skills"? Not exactly. Could be part of Benefits (perks). But we already have Benefits list; we could add those as additional bullet points under Benefits. Or we could make a separate section "Why You'll Love Working Here" but not in the list of allowed headings. Might be better to incorporate into Benefits or maybe as a separate "Perks" but not required. Since we want to preserve all substantive information, we need to include that content somewhere. Could add as a
- under Benefits or as a separate section "Why You'll Love Working Here" but that would be a heading not in the examples; but the instruction didn't forbid other headings, just gave examples. It said "Use
- ... list items from What You'll Do (including subcategories). We need to preserve all substantive information; we can combine into a flat list or keep subheadings? The instruction says use
- for any list of duties/requirements/benefits. It doesn't forbid headings inside list? Probably better to just list each duty as a li. We can keep the subcategory headings as plain text inside li? Might be weird. Better to keep each duty as separate li, ignoring subheadings. But we need to preserve all substantive information; we can include the subcategory as part of the li text. Eg: "Client Service & Communication: Greet clients warmly..." etc. Thus we will create li for each bullet point from the "What You'll Do" sections. Let's extract: Client Service & Communication: - Greet clients warmly and professionally and help create a welcoming experience from the moment they enter the hospital. - Answer incoming phone calls and assist clients with questions regarding appointments, services, hospital policies, and general information. - Schedule appointments and procedures while helping maintain an organized and efficient hospital schedule. - Communicate clearly and compassionately with clients throughout their experience with our hospital. - Help clients navigate routine questions and connect them with the appropriate medical team member when needed. Check-In & Check-Out: - Efficiently manage client and patient check-ins while confirming and updating necessary information. - Process payments accurately and provide invoices and receipts. - Coordinate smooth check-out experiences and schedule follow-up appointments as needed. - Help ensure accurate communication between clients and the veterinary team. - Maintain a calm and compassionate approach when assisting clients who may be worried or emotional about their pets. Administrative Responsibilities: - Maintain accurate electronic and paper medical records. - Complete administrative responsibilities including scanning, filing, data entry, and documentation. - Maintain and update client and patient information within the hospital's practice management system. - Assist with appointment and schedule management throughout the day. - Help keep the reception and client-facing areas organized and welcoming. Team Collaboration: - Work closely with veterinarians, veterinary technicians, assistants, and fellow client service team members to support efficient patient flow. - Communicate client concerns, schedule changes, special requests, and important information to the appropriate team members. - Support coworkers during busy periods and contribute to a positive, collaborative hospital environment. - Help create a seamless experience between our clients and medical team. More Than a Receptionist: - Our Client Service Representatives are much more than receptionists. They are an essential part of our veterinary team and often serve as the connection between our clients and medical staff. The right person for this position will be warm, professional, organized, compassionate, and comfortable balancing multiple priorities throughout the day. - Veterinary medicine can also be fast-paced and emotional. Our CSRs need to be able to remain calm and helpful while balancing phones, appointments, client questions, medical team communication, and the unexpected situations that naturally happen in a veterinary hospital. That's a lot; we can keep them. Now Requirements/Qualifications: What We're Looking For: - Excellent interpersonal and customer service skills
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we can use those headings; we could also use other headings if needed, but better to stick to those. However "Why You'll Love Working Here" is substantive; we could treat it as part of Benefits (perks) or as a separate "Benefits" section that includes both the insurance list and the perks list. That would be fine. Similarly, "About Dakota Veterinary Center" could be part of "About the role" or maybe we could add a short paragraph about the company under About the role or maybe as a separate "About the company" but not needed. We'll incorporate it into About the role or maybe as a separate paragraph after overview. We need to avoid repeating job title as heading. Good. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's no explicit EEO etc. There's some VIP network description and "Stay connected with VIP!" maybe considered boilerplate? It's not exactly legal but could be considered promotional. Might be okay to keep as it's substantive about the organization. But we could drop the "Stay connected with VIP!" as it's like a call to action; maybe considered application instruction? Not exactly. Safer to keep it? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The VIP network description is not boilerplate; it's about the organization. The "Stay connected with VIP!" is like a call to action to follow on LinkedIn; could be considered application instruction? Not exactly. Might be okay to keep but could be considered navigation/promotional. I'd lean to keep it as it's about the company; but to be safe, maybe drop the "Stay connected with VIP!" line and the LinkedIn encouragement. Also drop the website links? They are minor metadata; we could fold them into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include location, website, etc as a short p. Thus we will produce:
About the role
[overview paragraph]
Location: Dakota Veterinary Center, 381 Dobbs Ferry Road, White Plains, NY 10607
Pay: $19–$23 per hour, based on experience
Then maybe a section for Responsibilities:Responsibilities
- ... list items from What You'll Do (including subcategories). We need to preserve all substantive information; we can combine into a flat list or keep subheadings? The instruction says use