Client Service Representative - Border Animal Hospital - TX
Veterinary Innovative Partners · Weslaco, TX · 2 wk ago
On-siteCustomer Service$12–$14/hrFull-time
Responsibilities
- Client Interaction and Communication
- Greet clients warmly and professionally
- Create a welcoming and comforting atmosphere
- Schedule appointments, surgeries, and procedures
- Answer phone calls, address client inquiries, and provide information about services and policies
- Check-In and Check-Out Procedures
- Efficiently manage client check-ins
- Verify patient information
- Update records
- Obtain necessary paperwork
- Process payments accurately
- Provide clients with detailed invoices and receipts
- Coordinate smooth check-out processes
- Schedule follow-up appointments
- Provide post-operative care instructions
- Administrative Tasks and Record Keeping
- Maintain accurate electronic and paper records
- Handle administrative tasks such as filing, faxing, scanning, and data entry
- Manage and update client information in the practice management software
- Client Education and Support
- Provide basic information about preventive care, vaccinations, and medications
- Aid clients with completing forms
- Explain treatment plans
- Address concerns
- Team Collaboration
- Collaborate effectively with veterinarians, veterinary technicians, and support staff
- Ensure smooth patient flow
- Provide excellent client service
- Auxiliary in coordinating appointments, procedures, and special requests
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration
- Ability to multitask and handle a fast-paced environment with attention to detail
- Proficiency in using computer software, including practice management systems and Microsoft Office
- Organizational skills to manage appointments, records, and administrative tasks
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus
- Hourly rate: $12-$14 to commensurate with experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
Qualifications
Benefits
Schedule
Not specified
Pay
Not specified
Skills
Not specified
Company Information
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
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