Client Service Representative

About the role

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness (including removal of animal waste) and ensure the facility is neat and clean at all times—both inside and outside.

Pay

Hourly Rate: $17.00–$19.00

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
• 401(k)
• Generous employee pet discounts