Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Requirements
Benefits VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
Qualifications
- Experience in customer service and/or veterinary field preferred.
- Excellent communication skills.
- Ability to multitask and prioritize effectively.
- Strong organizational skills.
- Basic computer skills, including Microsoft Office.
Skills
- Customer service skills.
- Effective verbal and written communication.
- Ability to handle multiple tasks simultaneously.
- Basic computer skills, including Microsoft Office.
Benefits
- Medical/Dental/Vision insurance.
- 401(k) retirement plan.
- Pet care discounts.
- Paid vacation, holidays and sick days.
- Health and well-being programs.
Pay
The hourly pay range for this position is $19 to $24/hr.
Schedule
This position may also be eligible for other variable pay programs.