Client Service Representative

Key Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Absorb and respond to client concerns with professionalism and empathy.
• Collaborate with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and scheduling software.
• A passion for animals and a commitment to client education.

Schedule

• Full-time with rotating Saturdays.

Benefits

• Access to the people and financial resources of a large veterinary community.
• Leverage opportunities for leadership and career development.
• Enjoy referral bonuses and competitive wage.
• Benefit packages include medical, dental, vision, life, long-term, and short-term disability insurance, as well as a 401(k) with corporate matching.
• Paid parental leave, paid vacation and sick time, and free mental wellness subscriptions.
• Free mental wellness subscriptions.
• Employee pet discounts.

Join Our Team!

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA team and help us provide outstanding veterinary care to our community.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com